How can I get free shipping?
We offer multiple free shipping options:
- $80 Minimum order automatically qualifies for free shipping.
- Recurring orders over $20 ship for free after the first order.
- $40 Recurring Order Minimum for Alaska, Hawaii and Canada.
- Join our Free Shipping Plan
- $6.95 A Month for Free Shipping on any order.
- $69.95 A Year for Free Shipping on any order
- Free Shipping Plans are not available in Alaska, Hawaii and Canada
Important Notice for New York Customers Only
An additional shipping charge will apply to cover the age verification signature requirement. The signature, and therefore the charge, is mandated by New York State law and is not included in any free shipping promotions. These charges will apply due to the purchase of any of the following products: WeightLoss & LiverSupport, CarbRepel, ThermAccel, LeanPak90 Kit, ExtremeCreatineXXXL+,CreatineMonohydrate, NO7 Rage - All Flavors, AminoFormula - All Flavors, Recover&Build
For more details, please refer to New York Assembly Bill A431C.
What do I do if my credit card is declined?
Try entering your information again, and if that doesn’t work you may need to use a different card and/or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using.
*Error message will be listed on the estore page with further explanation.
What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products. Please read our complete
Return Policy.
Do you charge Sales or VAT Tax?
Yes, for the following US States: CA, CT, FL, GA, HI, IL, KY, LA, MD, MN, NJ, OH, NC, NV, NY, TX, UT, VA, WA, WI
Canadian Provinces: CA, AB, BC, MB, NM, NL, NT, NS, NU, ON, PE, QC, SK, YT